Debit & ATM Safety Tips

Protect Your Visa Debit ATM Card

Community West Bank  cares about your financial safety. To protect yourself and prevent unauthorized use of your VISA Debit or ATM card, follow these simple tips:

1. Keep your card in a safe place, just as you would your cash.
2. Keep your Personal Identification Number (PIN) a secret and change it periodically.
3. Do not share your card number or PIN via unsolicited requests.
4. Review your account statements and inform Community West Bank immediately if you see discrepancies.
5. Notify Community West Bank immediately if your card is lost or stolen.

Using an ATM:

1. Be aware of your surroundings, and do not use the ATM if you sense suspicious persons or circumstances. Be cautious when using an ATM at night or if the ATM lights are not illuminated.
2. Park close to the ATM in a well-lit area, and have your Debit/ATM card ready as you approach the ATM.
3. Check the ATM for fraudulent devices such as “card skimmers” (devices attached to ATMs by criminals to retrieve card numbers and PINs). Potential indicators are damaged surfaces, loose or extra attachments on the card slot or noticeable resistance when pressing the keypad.
4. Protect your PIN by using your hand or body as a shield when using the keypad.
5. If you notice suspicious activity while using an ATM, cancel your transaction, take your card and leave the ATM location. Report the activity to law enforcement as well as to the owner/operator of the ATM.
6. Never display cash at an ATM. Place cash and your card in your pocket or purse immediately after your transaction, and wait to count cash in a safe location.
7. Keep records of your transactions and always take your receipt!

Please report any security concerns at Community West Bank ATMs by contacting Customer Service at (800) 298-1775.

For more information and tips on how to protect you and your business, visit our Fraud Education & Alerts or Identity Protection pages.