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Phone Scam Alert: Be aware that Community West Bank will never ask for your Online Banking login credentials including your Secure Access Code. If this occurs, contact us immediately and learn how to protect yourself here.
Check fraud remains one of the top scams that affect both individuals and businesses. Fraudsters are intercepting checks from mailboxes or the USPS’s blue drop boxes. Once they have your check, they use chemicals to remove the ink on all lines except the signature line (“washing” the check). This allows them to change the amount or make themselves the payee. Then, they deposit or cash your check and steal your money. Due to the short window for recovering lost funds, it’s crucial to be proactive in protecting your accounts.
Here are a few steps you can take to minimize your risk of becoming a victim of check fraud:
Use online and mobile banking to monitor your accounts daily/regularly: Don’t wait for your monthly statement. This allows you to catch any suspicious activity early and take immediate action.
Use text and email alerts in online and mobile banking to notify you of unusual account activity.
Identify any checks “outstanding” and contact the payee to ensure they received your check (place a stop payment with the bank and reissue if needed).
Review your paid check images and ensure the checks were not altered (including the back of the check where it’s endorsed).
Don’t let delivered mail sit in your mailbox. Pick it up right away. Arrange for the USPS to hold mail if you’re out of town.
Sign Up for Our Tools and Services: We offer additional services to help you detect and prevent check fraud, including:
Bill Pay service is available through Personal and Business online and mobile banking and provides a secure alternative to traditional check writing.
Positive Pay is an effective tool that businesses can utilize to prevent check fraud. It works by:
Visit our Fraud Alerts and Education to find more resources and tips on how to stay safe from fraud.
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